Frequently Asked Questions

 

Are the products sold original?

All products offered for sale at aberistanbul.com are original.

 

Is VAT included in the prices of the products?

All products sold through aberistanbul.com are subject to VAT.

 

What should I do if the product I ordered comes in the wrong size, color or model?

If the product you ordered is different, you can change it by contacting our customer service at 0216 519 53 96.

 

I created a new order, can I change my order?

If you place an order on aberistanbul.com, if your order has not yet been delivered, you can change it by calling 0216 519 53 96 customer service.

 

Can I change the address to which my order will be delivered?

Check if your order is shipped. If the product you ordered is not delivered to the cargo, you can change the delivery address.To do so, you can contact customer service on 0216 519 53 96.

 

The product I want to buy is sold out again?

Due to the constant renewal of our stocks, the products can be opened for sale again.

 

How should I clean my products?

Since the products are produced from delicate fabrics, each product should be cleaned according to the washing instructions on the product.

 

 

Cargo / Transportation

 

When will I receive my order?

Domestic orders reach the buyer in 1-3 working days. Delivery times for overseas orders vary according to the country of shipment, but are usually delivered in 1-7 business days.

 

How do I know if my order is shipped?

You can follow your order status from the cargo tracking page on the site.

 

Is there anything I need to be aware of when delivering cargo?

Yeah. Damage to the products may result from cargo due to shipping. For this reason, you should pay attention to crush, tear and wetting in the package. In such a case, the cargo authority should not take delivery of the record should have a record.

 

How can I reach the product that has arrived but could not find me at home?

If you are not in the address you have ordered, the product you ordered will be delivered to the nearest shipping branch. It is kept in the branch within 3 days. You can get the product with your identification number by going to the cargo branch. Products not received within 3 days are sent back to aberistanbul.com.

 

Cancel & Refund

 

How long does it take for a refund when I cancel my order?

If you cancel the order or return the product, your money will be refunded within 7-10 business days of the product being received.

 

How many days can I return the product I received?

You can return the item within 15 days of receipt.

 

What should I do if my delivery is defective?

If you send the product to us before the expiry date (15 days), the necessary actions will be taken and a refund will be made. You will be informed that you can create a new order if it is the same product in our stock.

 

Worldwide Order

 

Is it possible to order from worldwide?

Yes you can order from anywhere.

 

What is the shipping cost for overseas orders?

Cargo prices vary from country to country. You can see the shipping cost on the payment page after you enter your address information when you order. You are covered by the customs duties in accordance with the customs legislation of your country.

 

Can I return the product I ordered from abroad?

Yes you can. When you want to return the products sent to abroad addresses, you will be covered by the shipping and customs fees.

 

How long can I return the product when ordering from abroad?

You can return the item within 15 days of your receipt.

 

 

 

Cookie Policy

 

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