Warranty and Return Policy


Since Aber İstanbul has adopted unconditional customer satisfaction, any goods / products you receive are under the guarantee and guarantee of Aber İstanbul unless otherwise stated. Aber İstanbul (www.aberistanbul.com) is obliged to comply with the Consumer Rights Law. It fulfills this obligation.


Warranty Conditions


Open and check the packages that you think are damaged during shipment in front of the cargo authority you received. If there is any damage to the product / product, do not take delivery of the product / product by keeping a record with the cargo company. Please note that after the delivery of the product, you accept that the cargo company has fulfilled its duties. No return of used, destroyed or similar goods / products is accepted. The PURCHASER is obliged to return the product / product with the condition it was delivered to, and to compensate the loss of the commercial value of the product / product if the product is used.


Goods / Product Return Conditions


If you want to return the product (s) you have purchased through our e-commerce platform www.aberistanbul.com, you can contact us at 0216 519 53 96 no. If the ordered product is defective, the defective product which you will reach us free of charge via our contracted cargo will be examined and replaced with a new one. If the error occurs due to customer use or if the product has been used within 7 days, the product will not be returned and exchanged. As the product return and replacement conditions, practices are essential in accordance with the Law No. 4077 on Consumer Protection.


Order Cancellation


Cancellation of orders not delivered to cargo is possible. To do this, you can call us at 0216 519 53 96, which is at your service between 08:00 and 18:00 on weekdays. If your order has been placed on the cargo, you must perform the above returns in order.


Pay Restitution


In the canceled orders, the refund of the product (s) canceled by the consumer is made within 14 days after the product or products are received by us.


General Return Conditions Are As Follows


Returns must be made with the original box and packaging. Refund of original box / packaging, products that have lost resalability, and which cannot be purchased by another customer is not accepted. You must return the product with the original invoice (all copies of the invoice) and the reason for the return with the product you want to return. If the product (s) you want to return is defective, shipping costs are covered by our company. In other cases, the shipping charge belongs to you (BUYER).


Return Address


Aber Istanbul


Ünalan Mahallesi, Libadiye Caddesi No: 82-1 Ümraniye / İSTANBUL